Payment and Refund policy
All prices displayed are in Australian Dollars AUD, Inclusive of GST
Checkout securely with Credit/ Debit Card or PayPal. If you are having issues with electronic payment, please contact via email. All Credit/ Debit Card payments are processed securely through Stripe.
Returns/ Exchanges/ Refunds
Please carefully consider your item before purchasing. Due to the nature of digital downloads, exchanges, returns or refunds are not available on any digital item.
Individual care is taken when compiling your package for transport. Each item is inspected before packaging to ensure no damage and each item is at the advertised quality. No refunds, return or exchange can be given for change of mind.
Faulty or damaged item- contact via email for resolution within 48hours of receipt of package. To speed up the process we recommend you could include a photo/s of the fault.
Will not be held accountable for items lost while in transit. If a parcel has not been received please contact us and we will try to resolve this with Australia post.
Late or missing refunds
If you haven’t received your agreed refund, in the first instance please check your account for pending transactions. Secondly contact your financial institution; it may take several days for the payment to clear. Lastly please contact us at firstname.lastname@example.org to resolve this.
All regular priced items may be refunded, unfortunately sale items cannot be refunded.
Currently we use Australia Post Parcel Postage services. All parcels come with tracking number. Notification will be sent when your parcel is shipped.
For parcels under 5kg, shipping is calculated at checkout based on total weight of the items purchased. Parcels between 5-10Kgs have a charge of $25.
Shipping is charged from 500g (0.5kg) increments up to a total weight of 5kg. Shipping cost is calculated at checkout. If you require additional services such as signature on delivery or sms tracking please get in contract before check out.
Rest of the World
Unavailable at this time
Turn around times
Standard Parcel post is expected to arrive within 2-5 business days. Please allow additional time up to 10 business days for rural areas or interstate deliveries.
No shipping cost is applied to digital items. Once payment has been received the digital file will be automatically emailed to your chosen address. If there is any issues with the accessing the file please contact us and we’ll resolves this ASAP.